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User roles becoming un-ticked after people log in

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I have a different issue to the one I posted earlier.
I have checked with both Memberpress and Invision, and they have both said it is the SSO plugin

I have some (not all) members who can see the forum based on their user role perfectly fine one day, then the next time they  log in, the user role in Memberpress has become unticked and they can no longer see the forum.

I have made this video to show what I mean
 

 

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